City Sightseeing FAQ

Q. If we purchase online, when and how do we get tickets?

A. After payment, you will be taken to a page to print off a voucher, which you may use to board the bus. When you arrive in Prague you can show it to any of our staff members who will be happy to help in any way.

Q. How frequent are the buses on each line?

A. Please ask at ticket kiosk for an up to date timetable for assistance as timetables are regularly changing due to Covid restrictions constantly changing at present.

Q. Can I change the date of my tour after I buy it?

A. Yes, just email us and we will do our best to change it to suit your needs.

Q. Where do we redeem our voucher?

A. You can redeem your voucher at our ticket kiosk located Namesti Republiky 3, Nove Mesto, 110 00 Prague 1

Q. Can I purchase tickets on the bus or do I have to go to the office or buy online?

A. Tickets should be bought in advance online.

Q. I don’t have a copy of my voucher, can I still do the tour?

A. We do require a copy of the voucher in order to provide tickets. If you do not have access to a printer, you can contact the company you booked with and ask them to email to you.

Q. Can I present my booking confirmation via my smart phone or tablet?

A. No, we do require a paper copy of your voucher in order to provide tickets/ boarding passes.

Q. If the bus is full will there be another bus?

A. There will not be another bus at the same departure time. However we run our buses as frequently as possible, if you have any issues trying to board the bus ask one of our staff members who is present to assist you.

Q. Am I guaranteed a seat if I have a ticket?

A. Our seating is available on a first-come first-serve basis. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating can not be guaranteed for any specific departure or pick up location. If there is the case that the bus is over crowded we will do our utmost to get you to the place you need to be so do not hesitate to ask.

Q. Can I cancel my booking?

A. Yes you can cancel your booking 24 hours in advance of travel time.

Q. Can you pick me up from my hotel?

A. This service is currently unavailable.

Q. Where does the one hour boat trip start?

A. You will be advised of location and daily departure times at the City Sightseeing ticket kiosk located at Namesti Republiky 3, Nove Mesto, 110 00 Prague 1